Source: SuperOffice

Are you ready to provide that experience? Are you over-delivering on your CX? You need to be.

2. Remember to listen.
You’re spoiled for choice when it comes to listening to and gathering feedback. You can engage in social listening, conduct surveys, gather data on customer sentiment via net promoter score (NPS), or collect feedback by calling or emailing and simply asking.

People are talking about you and your brand whether you ask them to or not. Are you listening and considering what they’re saying?

Listen to the market and your customers. Adapt and be flexible, but don’t waver on your core values, beliefs, and objectives.