One of the biggest benefits of customer service chatbots is that they are available 24×7 and give quick responses to queries.

Chatbots are also great tools for helping customers keep track of their purchases.

Mastercard’s chatbot on Facebook Messenger

For example, Mastercard’s chatbot on Facebook Messenger allows its users to ask specific questions. On it, a user can ask how much they’ve spent on food or on Uber.

For each user, the answer is personalized based on their bank statement. Users can also send submit questions to ask for more information about a particular product.