Network Up-time willpower

Mosaic strives to steadfastly keep up a 100per cent system and host service level that is up-time. This percentage that is up-time a monthly figure, and it is computed entirely by Mosaic tracking methods or Mosaic authorized/contracted outside tracking services. If Mosaic doesn’t fulfill its 100per cent up-time guarantee, which is perhaps not because of one of several exclusions below, credits are going to be distributed around each customer, upon demand, on an instance by situation foundation. Mosaic doesn’t credit the full month’s solution for small downtime. This will never be economically healthier for Mosaic, and as a result would just affect the service negatively level Mosaic provides to you. “Partial refunds for partial downtime” is our standard policy. In extreme circumstances, Mosaic may distribute month that is full, but this might be managed on an instance by situation foundation. Credits tend to be given for one month’s solution just, never more.