Mosaic Provider Amount Agreement (SLA)

At Mosaic Data solutions (MDS), we built our Service amount contract round the following five components that are core we have been dedicated to offering to each and every Buyer and lover. They’re:

Each of those elements is a pillar upon which we have been creating our company and each we will work to ensure we have met or exceeded your expectations in each of these areas.( day********)

Hardware Substitution

In the function that some of our equipment fails, the defective equipment are going to be changed within one company of identifying the problem day. In the event that the hardware failure results in an unscheduled outage, MDS will use its effort that is best to restore the defective equipment within four (4) hours of determining the difficulty. This will perhaps not feature any moment necessary to perform pc software associated upkeep, including rebuilding records from backups, cloning hard disk drives, reloading the operating-system, reloading and configuring programs, or raid that is rebuilding.