Typically, we open up our project management tool to the client, complete with every task that is assigned and the progress toward completion.

We work to schedule frequent calls during the first two months to check in and talk about what is going on.

We do find that some clients are not interested in the day-to-day details of the program, and that’s OK.

But even with those clients, over-communication is better than the silent treatment.

If a client doesn’t know what you are doing, they will assume you are doing nothing – even if that isn’t truly the case.

Setting regular communication expectations out of the gate is a big factor in whether a client sticks around or leaves.