Step 3: Ask For Reviews

As plumbers, customer reviews are an important part of your reputation. Since partnering with Broadly, Burkell Plumbing Heating & Cooling has gained 181 reviews and a 20% increase in annual revenue!

Potential clients will read many reviews before deciding to trust you with their work. Even in emergency situations, people will ask for recommendations from their friends, often on social media. A satisfied customer will pass on their story of great customer service.

Inviting every client to provide you feedback on your service should be standard practice. With consumers relying heavily on reviews to find local services, it’s imperative that you have a steady stream of new reviews on your online profiles i.e. Google, Facebook and Yelp. Reviews are personal endorsements and providing a simple way to collect stories from your customers highlighting your company helps you stand out and attract new clients.