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Coronavirus: How we’re helping

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For people specifically looking for information about symptoms, prevention or treatments, we’re working to expand our Knowledge Panels for health conditions to include a COVID-19 panel.

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On YouTube, we’ll be using the homepage to direct users to the WHO or other locally relevant authoritative organizations and will donate ad inventory to governments and NGOs in impacted regions to use for education and information. Google Maps continues to surface helpful and reliable local information.

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Protecting people from misinformation

Our Trust and Safety team has been working around the clock and across the globe to safeguard our users from phishing, conspiracy theories, malware and misinformation, and we are constantly on the lookout for new threats. On YouTube, we are working to quickly remove any content that claims to prevent the coronavirus in place of seeking medical treatment. On Google Ads we are blocking all ads capitalizing on the coronavirus, and we’ve blocked tens of thousands of ads over the last six weeks. We are also helping WHO and government organizations run PSA ads. Google Play also prohibits developers from capitalizing on sensitive events, and our long-standing content policies strictly prohibit apps that feature medical or health-related content or functionalities that are misleading or potentially harmful.

Enabling productivity for remote workers and students

Employees, educators and students are using products like Gmail, Calendar, Drive, Classroom, Hangouts Meet and Hangouts Chat, as well as G Suite for Education, to be productive while working and learning remotely, including hundreds of thousands of students in Hong Kong and Vietnam, where schools have been closed. Starting this week we rolled out free access to our advanced Hangouts Meet video-conferencing capabilities to all G Suite and G Suite for Education customers globally until July 1, 2020. We’re also adding resources to be able to support increased demand for public livestreaming on YouTube. We’ve seen increased interest in affected regions as people look to be able to connect virtually with their communities when they are unable to do so in person.