With tools like HubSpot’s marketing software, you can create surveys, segment your audience, and monitor the feedback and comments customers are leaving, all in one place. This keeps your data accessible, automated, and accurate.

Creating content with your customers in mind delights them, and delighted customers love to share their favorite brands with the world, promoting your business through word of mouth marketing. That starts with knowing your audience.

3. Start using social media to expand your reach.

I’ve found most of my current favorite brands on social media — and it’s usually from stumbling upon a post or tweet that makes me feel connected to the brand.