The Software Report is happy to announce the awardees for The 25 Best Ecommerce Software of 2020. We ran an in depth course of to decide this yr’s winners, which started with analysis on the large universe of particular person firms that make up this section of the software program market. We then chosen a subset to take part in our nomination survey permitting Firm executives, workers and prospects to submit nominations.
Lastly, we intently evaluated the data supplied by the nomination submissions whereas factoring in further info sources pertaining to the Firm’s software program product providing, longevity within the {industry}, high quality and measurement of its buyer base, in addition to administration crew power amongst different components. We imagine the 2020 awardees symbolize the most effective of the most effective in Ecommerce software program. Congratulations to all of this yr’s winners.
Radial is a pacesetter in omni-channel commerce know-how and operations, enabling manufacturers and retailers to simplify their post-click commerce and enhance their buyer experiences. The Firm was shaped by the merger of Innotrac Company and the enterprise providers unit of eBay Enterprise. Radial was later acquired in 2017 by Belgian Publish Group, also called bpost. The Firm’s technical omni-channel options join provide and demand by environment friendly success and transportation choices, clever fraud, funds and tax techniques, and personalised buyer care providers. Tons of of shops and types accomplice with Radial, which brings flexibility and scalability to their provide chains and optimizes how, when, and the place orders are fulfilled. The Pennsylvania-based firm presently supplies its options and providers to firms like GameStop, DSW, Shoe Carnival and Vacation spot XL. It presently operates 27 distribution facilities in addition to six name facilities throughout the US, Canada, and Europe, and has a workforce of over 7,000 folks.
Since 1998 Unilog has delivered highly effective ecommerce options for B2B firms, with a concentrate on the midmarket section. Its software program platform, CIMM2, supplies a turnkey resolution for distributors, wholesalers, producers, and hardlines retailers with a “pro” part to their enterprise. Clients profit from a unified commerce resolution that features a Content material Administration System (CMS), Product Info Administration (PIM), Buying Cart, Web site Search, Occasion Administration, Analytics, Cellular App, and extra. As well as, the corporate is the one eCommerce vendor who additionally supplies product information and content material enrichment providers for extremely advanced catalogs with tens of 1000’s to thousands and thousands of SKUs. Headquartered in Wayne, Pennsylvania, Unilog is supported by almost 800 workers. Its notable prospects embrace Turtle & Hughes, Schneider Electrical, McNaughton-McKay, supplyFORCE, Distribution Worldwide, Affiliated Distributors, and Orgill.
Button, a New York-based startup, gives know-how that lets digital publishers and app builders combine customized buttons, permitting customers to simply e-book a desk at a restaurant they simply found, or get a trip to an occasion on the proper deal with on the proper time. The cell commerce optimization platform allows firms to drive income by commerce of their cell apps and web sites with higher-converting know-how. By closing the hole between searching and shopping for, Button has pushed over $Three billion in spending to date. Based in 2014, the corporate has raised over $64 million in enterprise capital. On a mission to give customers what they need on the faucet of a button, the corporate continues to construct out its cell infrastructure and develop its strategic partnerships with firms like Uber, Foursquare and Groupon. In 2019, Button secured $30 million in a Collection C spherical led by Icon Ventures together with participation from Capital One and returning buyers Redpoint, Norwest, and DCM. Button has 127 workers throughout places of work in New York, London, and San Francisco.
OrderMyGear is an industry-leading gross sales device, empowering sellers, distributors, decorators, and types to create customized on-line pop-up shops to promote branded merchandise and attire. Based in 2008 as a substitute for paper order kinds, OMG supplies progressive know-how that simplifies the method of promoting custom-made merchandise to groups, firms, and organizations. It’s notably the primary software program firm of its form, setting the benchmark for high quality, customer support, and innovation within the ever increasing sports activities gear {industry}. Alongside quite a few integrations in addition to partnerships with main sporting manufacturers and attire designers, the corporate gives an end-to-end resolution to streamline the gathering, customization, and distribution of merchandise. At this time, OMG powers on-line shops for greater than 3,000 purchasers, processing greater than 3.6 million transactions and producing greater than $1 billion in on-line gross sales.
Based in 2007, PayMotion gives a multi-channel commerce platform designed and optimized for small and medium-sized companies to promote services and products on-line. The Farmington, Utah-based firm gives fully-hosted check-out providers in addition to coded fee API, with its ecommerce providers making it simple for companies to settle for funds from any system, anyplace on the planet. The platform helps each one-time and subscription billing. Notably, PayMotion has round 15 years of expertise working with subscription companies and understands how firms depend on subscription income from free trial conversions in addition to extremely optimized renewals. That is constructed into PayMotion’s subscription performance which gives its customers a cohesive and seamless resolution to enhancing income. Companies that use the platform can monitor their success with real-time gross sales information which is segmented by referral supply, nation, product, and time. PayMotion helps 24 world languages, 33 currencies, and 15 fee strategies. As they do enterprise in over 200 nations and territories, additionally they have a eager understanding of the completely different fee preferences internationally.
Morrisville, North Carolina-based firm ChannelAdvisor is a number one ecommerce cloud platform with a mission to join and optimize the world. On-line marketplaces like Amazon and eBay have change into extremely common locations for customers to store. For manufacturers and retailers, a presence on these websites is a necessity, although managing merchandise throughout a number of marketplaces could be each daunting and time-consuming. That is the place ChannelAdvisor is available in. The corporate works with these manufacturers and retailers to create customized ecommerce and product administration options. For almost twenty years, firms like Dell, Samsung, and Fossil Group have used ChannelAdvisor to combination and handle their gross sales channels, resembling Amazon, eBay, Google, Fb, Walmart, and others. It improves sellers’ on-line efficiency by increasing gross sales channels, connecting with customers around the globe, optimizing operations for peak efficiency, and offering actionable analytics to enhance competitiveness. Based in 2001 by Scot Wingo and Aris Buinevicius, ChannelAdvisor went public in 2013 and has acquired HubLogix, E-Story, RichFX, and SearchMarketing.
German firm Shopware is a number one ecommerce system utilized by a few of the largest European and UK manufacturers, retailers and producers throughout client and B2B industries. Over 100,000 firms depend on Shopware’s distinctive options from startups to enterprises. The appliance is open supply and has a publicly-available product roadmap. What makes Shopware distinctive is that it actively encourages contributions, enter, and suggestions from purchasers and the group to assist drive and refine its product. Core options of the software program embrace market-leading CMS options, out of the field multi-warehouse help, robust platform-level technical help, and superior search and class merchandising capabilities. In 2019, the corporate launched the following technology of its software program, Shopware 6. That is constructed on a wholly new platform with an API first method and has been developed from the bottom up, permitting the implementation of any conceivable type of ecommerce undertaking. Based in 2000, at this time the corporate has greater than 200 workers and depends on a worldwide community of 1,200 gross sales, know-how and resolution companions. A group with a whole lot of 1000’s of members offers prospects entry to over 3,500 extensions and licensed skilled help.
8. TrueCommerce
Cranberry Township, Pennsylvania-based firm, TrueCommerce supplies software program that permits companies throughout the provision chain to combine the whole lot from EDI and stock administration, to success, digital storefronts and marketplaces. To remain forward in at this time’s dynamic world market, firms want to find a way to direct their enterprise in a number of completely different instructions without delay. Since 1995, TrueCommerce has facilitated this whereas serving to companies be extra linked, supported, and ready for what’s across the nook. Its ERP techniques work by automating, streamlining and bettering the visibility of the assorted features and belongings inside a enterprise, from stock and order administration to accounting and human sources. The TrueCommerce world buying and selling community contains over 92,000 pre-configured buying and selling accomplice maps, together with retailers, distributors, and logistics service suppliers, in addition to world manufacturers resembling Amazon, P&G, and Unilever. The corporate has a big and numerous buyer base of over 12,500 world organizations together with manufacturers resembling L’Oreal, Pandora, Dannon, Sainsbury’s, Hubbell and Procter and Gamble.
SaaS supplier Apttus supplies enterprise-class software program that drives the very important enterprise course of between a purchaser’s curiosity in a purchase order and the belief of income. Delivered on the trusted Salesforce cloud platform, Apttus’ quote-to-cash options improve gross sales and maximize visibility and management. For greater than a decade, Apttus’ CPQ and CLM options have enabled enterprises to automate, optimize, and speed up an important processes inside their group, that are income technology and administration of business relationships. Its options assist maximize deal sizes and speed up gross sales cycles by digitally remodeling income operations, contract administration, and approvals. As extra enterprises search options that may simply combine and modernize legacy techniques, Apttus streamlines probably the most advanced revenue-based duties to assist firms succeed within the digital financial system. The corporate supplies what it describes as “middle office” options, using synthetic intelligence to optimize monetary and business features like ecommerce administration. Based in 2006, Apttus is predicated in San Mateo, California, with further places of work in London, UK, and
Ahmedabad, India.
Australian founders Eddie Machalaani and Mitch Harper met in a chatroom in 2003 earlier than happening to create BigCommerce in 2009. At this time, it’s a platform that permits small companies to arrange knowledgeable on-line retailer in simply hours. Since its inception the corporate has gone on to present one of many world’s main cloud ecommerce platforms for established and rapidly-growing companies. With a mixture of enterprise performance, open structure, and market-leading efficiency, BigCommerce allows companies to develop on-line gross sales by launching web sites with delivery and fee monitoring. The corporate gives each client and B2B ecommerce options for greater than 90,000 on-line shops, which incorporates 60,000 small companies, greater than 2,000 mid-market corporations, and over 25 Fortune 1000 firms. This contains industry-leading manufacturers like Assurant, Ben & Jerry’s, Gibson, Paul Mitchell, Martha Stewart, and Toyota. With places of work in San Francisco, Austin and Sydney, BigCommerce has over 800 workers and an estimated annual income of over $125 million.
Greater than 90,000 retailers across the globe flip to Daring Commerce for industry-leading eCommerce instruments to assist energy their on-line shops. Based out of Winnipeg, Canada in 2013, Daring Commerce presently develops 20 apps that may be built-in with numerous main ecommerce platforms together with Shopify and BigCommerce. These apps allow options resembling subscriptions, bundles, upselling, multi-currency checkouts, Quickbooks and Xero integrations, loyalty schemes, and extra. It additionally gives customized design and improvement providers to assist retailer homeowners improve productiveness and gross sales. Daring Commerce can work immediately with retailers to combine its apps into any platform, together with Magento, Demandware, and WooCommerce by an API. This yr, it introduced the launch of its all-new buylocal.ly on-line listing and platform, which is designed to shortly and simply join companies in native markets with customers. Buylocal.ly was created amid the COVID-19 pandemic as a method to assist native eating places and shops let their group know that they’re operational, together with enterprise hours, pickup and supply directions, location info, and enterprise class.
Celigo, the San Mateo, California-based ecommerce integration platform-as-a-service (iPaaS) supplier is designed to facilitate the administration of connections amongst a whole lot of distinct third-party platforms and providers. As firms more and more depend on extra cloud purposes to run their enterprise, the necessity for easy-to-deploy integration platforms and options to join these cloud apps has by no means been higher. Utilizing its integrator device, prospects can create or faucet preconfigured templates obtainable by Celigo’s market. Those self same prospects can generate a number of imports and exports as a part of a single integration circulation and construct and share their very own stacks whereas bulk-uploading a whole lot and even thousands and thousands of information to common cloud apps. The Celigo integration market gives an inventory of prebuilt ecommerce Integration Apps, Quickstart templates, and different connectors constructed into the integrator.io platform. Celigo additionally gives SmartConnectors, a collection of prebuilt absolutely managed integration purposes for common cloud purposes, together with NetSuite, Salesforce, Shopify, Amazon, Zendesk, and others.
Ottawa, Ontario-based firm Shopify is the main omni-channel commerce platform. Companies use the software program to design, arrange, and handle shops throughout a number of gross sales channels, together with internet, cell, social media, marketplaces, brick-and-mortar places, in addition to pop-up retailers. Notably, the platform supplies a strong back-office and a single view of the enterprise. It’s clear from its environment friendly and seamless options that the Shopify platform was engineered for reliability and scale, making enterprise-level know-how obtainable to companies of all sizes. It sells each a recurring subscription product and add-on providers for delivery, funds and success. Its retailers generated 5.9% of all US ecommerce gross sales final yr, making it the nation’s second-largest ecommerce firm after Amazon, which held a 37.3% share. This yr the Shopify E mail advertising app, which is designed to assist ecommerce manufacturers create e mail advertising campaigns, has been prolonged to over 20 languages, together with English, French, German, Spanish, Portuguese and Chinese language. Shopify presently powers over 1,000,000 companies in roughly 175 nations and is trusted by unbiased enterprise homeowners and types resembling Unilever, Allbirds, MVMT, Kylie Cosmetics, and lots of extra.
German startup commercetools supplies a set of APIs that energy ecommerce gross sales and associated features for giant companies, specializing in firms that sometimes generate revenues in extra of $100 million yearly. commercetools gives a spread of providers: APIs to energy the fundamentals of webshops and cell websites, IoT providers powering chatbots, the structure for operating marketplaces, social commerce providers, and augmented actuality. It presently integrates with Adobe, Frontastic, Bloomreach, and Magnolia. Utilizing the commercetools platform, manufacturers are in a position to create extra participating and better revenue-driven commerce experiences which can be simpler and faster to construct, develop and handle throughout any channel. The commercetools accelerator is a versatile resolution that permits enterprises to simply join to back-end techniques resembling CRM, ERP and OMS, combine advanced product catalogs, rise up and operating with ecommerce initiatives immediately. Based in 2006, the next-generation options supplier has places of work in Germany, the Netherlands, UK, US, and Singapore. Each client B2C and B2B firms around the globe, resembling Carhartt WIP, Cimpress, Specific, and Yamaha depend on commercetools to energy their digital commerce enterprise.
15. Elastic Path Software
Contemporary out of college, Elastic Path’s founders started a customized improvement store on open supply know-how, constructing enterprise purposes and web sites. Then in 2005 when prospects requested ecommerce options, they answered creating instruments and concepts which can be used at this time. Based mostly in Vancouver, Canada Elastic Path Software develops a classy API-based enterprise commerce platform referred to as Elastic Path Commerce. Its software program seamlessly brings omnichannel e-commerce immediately into advertising clouds and expertise administration platforms enabling an entire digital buyer journey that maximizes engagement and drives greater income. Its product has generated $45 billion in over 170 nations. Elastic Path Commerce Cloud’s microservices capabilities allow present and future prospects to launch new income channels almost on-demand and create monetization alternatives that aren’t solely match for the client however match for the enterprise goal delivered at unbelievable scale. The corporate’s buyer base spans industries resembling retail, journey and hospitality, telco and the automotive {industry}. With places of work throughout Canada, the US and UK the corporate employs over 200 workers.
16. Intershop
Liable for the world’s first on-line retailer, Intershop is an ecommerce pioneer. Based in 1992, the German firm is a number one supplier of omnichannel commerce options which can be obtainable as cloud-based commerce-as-a-service options. Intershop’s suite gives high-performance packaged software program for web gross sales in addition to broad on-line advertising consulting. As ecommerce transforms right into a extra sophisticated sector, Intershop has risen to the event by offering a spread of providers enabling prospects to leverage the total potential of on-line promoting. Constructing on intensive {industry} data, it develops and implements commerce options which can be tailor-made to its purchasers’ wants. The corporate covers all points of on-line retailing, together with success. Leveraging its 26 years of expertise, Intershop’s long-running and continued dedication in addition to funding in analysis and improvement has allowed it to drive its robust resolution structure and capabilities. Internationally, Intershop has over 300 enterprise prospects which embrace HP, BMW, and Deutsche Telekom. Headquartered in Jena, Germany, the corporate additionally has places of work within the US in addition to different components of Europe.
17. Kibo
With over 40 years of improvements, Kibo supplies the whole lot retailers want to run an omnichannel commerce enterprise. From in-store choices like level of gross sales, dynamic fee processing, and retailer optimization to on-line purposes like web-based merchandising, web site content material administration and design, Kibo has it lined. The corporate additionally supplies built-in search features and back-end help for warehouse administration, delivery, reporting, analytics, and buyer loyalty packages. Kibo Software was created by a merger of Fiverun, MarketLive, and Shopatron in 2016. It has additionally developed a set of out-of-the-box B2B ecommerce options that at the moment are obtainable to purchasers trying to develop into the B2B on-line retail house and excel. These enhanced B2B options will assist purchasers carry collectively the front-end accessibility of Kibo’s eCommerce platform with the executive energy of an enterprise resolution. It supplies key B2B account administration options wherein prospects can now create and handle company accounts for patrons throughout a corporation from a shared account. Jelly Stomach and Calendars.com are simply a few the businesses that use Kibo to rework their digital choices.
Magento is a well-liked alternative for enterprise ecommerce manufacturers, accounting for 31.4% of the highest 100,000 ecommerce websites. The open-source ecommerce platform allows manufacturers to start driving income with Magento Enterprise and Magento Enterprise Cloud. These two variations have been unified, leaving Magento Commerce, which is a premium model of Magento Opensource that features cloud-hosting as a part of the subscription payment. The Adobe firm gives out-of-the-box options, together with a web page builder, product suggestion, buyer segmentation and personalization, content material staging and previews, prompt buy and merchandising. Magento Commerce makes it simple for retailers to rework into, and function as an efficient, data-driven commerce group and develop their enterprise. Versatile for B2C, B2B, and hybrid options, Magento extends past the buying cart for each shoppable expertise, together with e mail, cell, in-store, delivery, and marketplaces. Acknowledged as one of many main commerce platforms, Magento works hand-in-hand with the world’s greatest retailers, manufacturers, and branded producers throughout client and B2B industries.
Los Angeles primarily based digital commerce resolution that’s altering the best way fashionable manufacturers do direct-to-customer ecommerce, Scalefast helps customers create distinctive buying experiences with their on-line storefront. The three-year-old firm has launched on-line shops for Bandai Namco, Sega, and Atlus, and it’s exhibiting that offering providers to sport firms is turning into a giant enterprise because the {industry} grows past $116 billion revenues a yr. Scalefast can deal with demand of about 200 orders per second and it lately managed a consumer with 14 million orders from 240 nations. Scalefast addresses technical, operational, contractual, and organizational challenges. The corporate has a contemporary method to ecommerce and this has garnered award-winning success for purchasers whereas main Scalefast to change into the fastest-growing ecommerce platform within the US. Its full-stack enterprise resolution brings collectively a cloud-based ecommerce platform, world enterprise providers and a world footprint of logistics, fee, tax and enterprise companions. It lately introduced a proposal to launch direct-to-customer shops in simply 15 days, to assist struggling manufacturers in the course of the COVID-19 pandemic.
VTEX, which initially acquired its begin in Latin America in 1999, helps firms develop their enterprise in new markets with options for order and stock administration, buyer expertise, customer support, and end-to-end ecommerce providers. At this time, VTEX providers prospects throughout 28 nations and is trusted by a few of the greatest manufacturers on the planet together with Sony, Disney, Whirlpool, Lancôme, Walmart, Staples, Nokia, Fravega, Coca-Cola, Private and Lego. Its service is predicated on a single-code, multi-tenant, scalable and extensible e-commerce platform. It gives the unique and patent-pending Sensible Checkout know-how, a safe, intuitive and password-free course of which is an architectural community of microservices to seamlessly ship steady updates. The corporate’s VTEX IO serverless improvement framework allows purchasers to develop scalable, production-ready internet purposes for world commerce with out infrastructure complexity. The facility of this platform leads to greater conversion charges, stronger buyer loyalty, and decrease Whole Price of Possession (TCO). Corporations operating the platform have seen a 54% improve in conversion charges and a considerably decrease fee of cart abandonment.
21. eGrove Techniques
Based in 2007, eGrove Techniques is a famend and main world agency that gives IT options and providers to purchasers internationally. The corporate supplies content material advertising, internet and cell software improvement providers. Headquartered in Parlin, New Jersey the corporate additionally has places of work in India. eGrove Techniques gives an entire vary of end-to-end options, open supply ecommerce software program, software improvement, upkeep providers, cell software improvement, cell web site improvement, skilled staffing providers, internet channel optimization providers, in addition to infrastructure providers and IT safety options. The corporate launched its cell app builder the Elite mCommerce (EMC) app in 2015. EMC adeptly creates cell purposes, that are crafted to mimic the look, really feel and performance of desktop web sites. Areas of experience for the eGrove crew contains Magento, Shopify, Spree, Opencart and PrestaShop. Continually pushed to create, design and develop extraordinary ecommerce options, eGrove leverages the data of its {industry} specialists and proprietary applied sciences.
Lightspeed is a point-of-sale and ecommerce software program supplier primarily based in Montreal, Quebec, Canada offering small and medium sized retail and restaurant companies with level of sale options. Just lately they launched a cloud-based ecommerce system that integrates with their present merchandise. Its cloud-based software program lets companies handle stock and advertising, monitor gross sales, handle workers, and course of funds. The software program additionally works with third-party platforms for added advertising, buyer loyalty, and worker administration capabilities. Its omnichannel capabilities permit customers to combine on-line and brick-and-mortar storefronts into one platform with options like centralized stock, the flexibility to monitor prospects each on-line and in-store, and the flexibility to generate a report masking each on-line and in-store metrics. Lightspeed’s {hardware} is all iPad primarily based, save for money drawers, receipt printers and barcode scanners which can be found bundled or a la carte by numerous {hardware} suppliers. The corporate went public in March 2019 on the Toronto Inventory Trade. It’s providing its supply, ecommerce, and loyalty providers free of charge over the following three months due to the influence of COVID-19.
23. Olo
New York-based firm Olo is a cell and on-line meals ordering platform that permits prospects to order meals from on-line menus and prepay from a model’s personal web site or app, third celebration marketplaces, social media platforms, sensible audio system, and residential assistants. Its enterprise SaaS platform is finest suited to multi-location restaurant manufacturers. The corporate first began as a method to place a espresso order over textual content again when smartphones have been simply an summary thought, although, anticipating how client units would change the retail expertise, Noah Glass, founder and CEO of Olo, led the crew to shortly construct out an app-capable platform. In 2019, it introduced the launch of a R&D meals ordering trial by BMW autos in the USA. Olo’s platform allows each stage of restaurant ecommerce, from fully-branded client interfaces to the back-of-house order administration options that maintain over 70,000 eating places operating easily. Olo serves because the on-demand ordering and supply platform for over 300 manufacturers, resembling Applebee’s, Checkers & Rally’s, Cheesecake Manufacturing facility, Chili’s, Dairy Queen, Denny’s, 5 Guys, Shake Shack, and extra.
Based in 2010, Profitero is the ecommerce efficiency analytics platform that may measure customers’ digital shelf efficiency throughout 8,000 retailer websites and cell apps in 50 nations. It makes use of this to acquire actionable insights to enhance product content material, search placement, scores and opinions, availability, assortment and pricing. Profitero additionally permits manufacturers to measure their Amazon gross sales and share efficiency, and is the one resolution that may correlate Amazon gross sales and share efficiency with modifications throughout the digital shelf. The platform was first within the {industry} to combine Amazon gross sales and share metrics and digital shelf analytics collectively so manufacturers can extra shortly pinpoint the components that can lead to extra gross sales. Utilizing Profitero’s value analytics, manufacturers can monitor product value actions throughout each retailer web site, down to particular click on and acquire places, and establish the retailers or third celebration sellers who’re triggering market-wide value drops and profitability points. Lots of the world’s main model producers rely upon Profitero’s information to measure and enhance their ecommerce efficiency, together with Beiersdorf, iRobot, Edgewell, Normal Mills, Heineken, Children II, MillerCoors and L’Oreal.
Based by Jan Kees de Jager and Karel van der Woude in 1992, Sana Commerce is a B2B and B2C ecommerce software program firm headquartered on the Van Nelle Manufacturing facility, positioned in Rotterdam, Netherlands. At this time, the corporate has places of work around the globe within the US, the UK and Sri Lanka. Sana makes a speciality of integrating its prospects’ ecommerce platforms with their back-end ERP techniques used to handle such operations as buyer exercise, monetary information and personnel. Sana is a licensed accomplice for engaged on the Microsoft Dynamics and SAP ERP techniques from Microsoft Corp and SAP SE. Its package deal calculator algorithm makes use of info from the Microsoft Dynamics ERP resolution to provide prospects perception into delivery prices and logistics transit. Sana says it has about 200 firm purchasers in North America and plans to double that quantity by 2020 as well as to including 40 workers to its New York workplace. Sana’s prospects in North America embrace beverage provider Speaking Rain, dental merchandise distributor American Orthodontics, pharmaceutical provider AP Martin, and automotive {industry} provider SPAL Automotive.
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